Returns and RMA
General Policy
- TV Talker™ products are backed by our 30 day money back guarantee. TV Talkers™ are returnable for credit within 30 days of purchase as long as they are in new condition and still have the original packaging. Items returned for credit after 30 days are subject to a 20% restocking fee.
We are unable to issue credit for merchandise after 90 days from the date of purchase.
Additional fees or refusal of credit may occur due to missing or damaged equipment.
Batteries and ear-tips may not returned for credit.
Returns Made Easy!
- If you need to return a TV Talker™ for credit:
- 1. Call us!
Please call our Customer Service Staff at 1-800-843-3544 to request a Return Authorization (RA) number and shipping instructions.
- 2. Mail it!
Choose your preferred carrier to return the TV Talker™ to Williams Sound. Clearly mark on the outside of the package the RA Number, this will help us credit you sooner. Prepay the shipping charges (no freight collect shipments will be accepted). Remember that items can be damaged in shipping, which we cannot be responsible for. Please pack your items carefully.
- NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION # CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE OR SHIPPING LABEL.
Repair Policy
- It is our goal to complete repairs within 5 business days. If the product you're returning is under warranty, please provide a copy of the invoice. The warranty period starts from he date of sale. If the date of sale cannot be established, the date of manufacture will be used as the effective date of the warranty. We will repair, or at our option, replace any part or product that proves defective in materials or workmanship during the warranty period. The warranty does not extend to deliberate or accidental physical damage, neglect, misuse, or ot products that we deem to be abused. Unauthorized repairs or modifications will void the warranty. The length of warranty is found on the warranty card included with the product. Accessory items have a 90 day warranty.
Repairs Made Easy!
- TV Talker™ Systems are designed to be the highest quality, reliable TV listening system available today. That's why our systems are backed by a two year warranty (excludes batteries). Should you find that you need to return your TV Talker™ for repair, please:
- 1) Call us!
Please call our Customer Service Staff at 1-800-843-3544 to request a Return Authorization (RA) number and shipping instructions.
- 2. Mail it!
Choose your preferred carrier to return the TV Talker™ to Williams Sound. Clearly mark on the outside of the package the RA Number, this will help us get the equipment back to you sooner. Prepay the shipping charges (no freight collect shipments will be accepted). Remember that items can be damaged in shipping, which we cannot be responsible for. Please pack your items carefully.
Out of Warranty
- Out of Warranty repairs will be charged at a standard service rate. Please contact our Customer Service Staff for a copy of our standard service rate card.
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